On September 29, 2010, Election Protection's Ross Galin stood before the New York City Voter Assistance Commission to deliver testimony about his Election Day Experience. Ross explained that, "On September 14th, as New York City rolled out optical scanning machines for the first time, Election Protection’s hotline received many phone calls from city residents and received reports from its legal volunteers who were monitoring polling sites in Manhattan, Brooklyn, Queens and the Bronx. In many respects, the September 14th primary was a success, as many
voters were able to cast their votes without incident. This is a credit to the City and all involved in election administration and oversight, including this Committee, the Board of Elections, the Mayor’s office and the many advocacy groups that work to make voting as accessible and seamless as possible. As I think we can all agree, however, the primary election was not without its fair share of problems. Frustrated voters called Election Protection to report problems voting, including polling sites opening late, scanners breaking down, confusion over the use of emergency ballots, and privacy concerns."
He recommended that posters in the polling place explaining the proper use of emergency ballots and privacy sleeves could go a long way to alleviating some of the problems Election Protection discovered on Primary Day.